1. Supervise ground operations and manage ground handling staff for appointed airline clients – passenger & cargo.
2. Provide necessary supports required by/from respective appointed airline clients.
3. Manage, motivate, and engage staff by providing an open feedback culture and managing performance on a regular basis.
4. Ensure compliance with all corporate and airline safety and operational procedures to meet/exceed regulatory standards.
5. Maintain, monitor, and report on agreed Key Performance Indicators (KPIs).
6. Conduct & report on irregularities, accidents, or complaints as per company’s standard reporting requirements.
7. Build and maintain relationships with both internal and external stakeholders. 8. Resolve issues and conflicts in a timely manner.
9. Ensure adequate manpower and resources available for smooth functioning of Airline designated counters at all times.
10. Provide service and operational recovery on Aircraft-on-Ground (AOG), lost or damage baggage etc.
