WHAT IS D²X EXPERTISE?

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, Paris, Lyon, Nantes, Strasbourg and Geneva, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…

- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)

- Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITIES

The Infrastructure Change Manager will help oversee it’s internal and external IT and tech needs.

· Manage infrastructure needs in relation to client’s need to implement new and manage existing ICT systems;

· Facilitate project activities for a smooth rollout and operations of the systems;

· Oversee the change process for system deployment, operations and managing client’s other supplier (including checking that they deliver their deliverables on schedule and informing client of any delays); and

· Manage infrastructure development and maintenance issues with client users and

client’s other suppliers;

· Manage client user expectations, maintain good rapport with client users and understand client users’ requirements;

· Adhere to quality management system (“QMS”) and other audit requirements;

· Any task that may be required by the authority from time to time, and deemed reasonable and relevant to the job scope/nature and capabilities of the CMS personnel; and

· Provide client with status updates of infrastructure development or maintenance.

PROFILE

· Degree in computer science/computer engineering or other relevant ICT disciplines;

· Minimum of 5 years working experience in ICT infrastructure services, such as datacentre, disaster recovery, server, storage, network and desktop infrastructure;

· Project management experience in multi-vendor environment;

· Strong analytical, conceptualisation and problem solving skills;

· Results-oriented and customer-oriented;

· Good team player with strong organisation and people management skills;

· Good competency in spoken and written English

Requirements

· Technical services delivery and management related certification, such as Information Technology Infrastructure Library (ITIL) and/or Certification in Outsourcing Management for IT (COMIT), or equivalent;

· Knowledge and relevant experience in implementing and leading small to medium scale ICT infrastructure projects;

Experience with:

· Working in the public sector/Government agencies;

· Implementing and managing system infrastructure in cloud environment (e.g. AWS, Azure, GCP).