Responsibilities:
• Provide personalized service through emails, telephone calls, text message, resolve customer’s enquiry, feedback in related to customer registration, purchase and products.
• Understand customer’s need so as to provide information and solutions to customers in an effective and efficient manner and consistently deliver excellent quality service to our customers.
• Entering and processing of sales orders.
• Prepare delivery packing list and airway bills for storeman.
• Any other general administrative duties/ad-hoc task as assigned by immediate supervisor
Job Requirements:
• Professional Certificate/NITEC, Diploma, GCE ‘N’ or ‘O’ Level
• No experience needed (With customer service experience preferred).
• Proficient in basic computer programs.
• Customer service oriented.
• A team player with pleasant personality, good telephone etiquette and communication skill in both verbal and written.
• Proficient in basic Microsoft office skills.
• Candidates are required to be able to communicate in Mandarin verbally and in written as majority are chinese-speaking customers.
