Job Description
Your duties as Customer Experience Officer include but are not limited to:
1. Customer Relationship Management
- Manage customers’ enquiries from all channels (Call Centre Hotline, E-mails, WhatsApp, Online Messages) in accordance with company’s communication policy.
- Engage customers actively by identifying their needs and making relevant recommendations.
- Convert enquiries into appointment bookings, followed by system entry.
- Manage customers feedback/complaints in a timely manner, including investigations, service recovery, and related data entry for reporting purposes.
- Tabulation and analysis of data to determine the performance of the call centre.
- Any other duties as assigned.
2. Receptionist Duties
- Attend to all patients’ enquiries (telephone and walk in) promptly and courteously.
- Register patients for appointments and/ or walk in treatment.
- Discharge patients (medicine dispensation, payment collection, scheduling of next appointment etc).
- Call patients for follow-up whenever required.
- Submit insurance dental claims whenever required.
- Record and file documents in accordance with SOP.
- Collect payment.
- Send, receive and track lab cases.
- Ensure accurate translation of doctors’ schedule into appointment booking system.
- Maintain the cleanliness and neatness of the clinic.
- Any other duties as assigned by Management.
Qualifications
Job Requirements:
- Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
- Good communication and interpersonal skills.
- 5 days work week (4 weekdays + 1 weekend).
- Must be able to commit night sessions (3 of the weekdays are till 9PM).
- IT literate (to use clinic software and email).
Other Information:
- Individual Performance Bonus of up to 3 months is payable
- Candidates who are able to start immediately will be prioritised.
- Medical and dental benefits
Refer to www.advanceddental.co for information on our clinic branches.
PLEASE APPLY THROUGH THIS LINK (Do not use the "Apply" button)
https://airtable.com/applh4M9Ze6n9abId/shrCWohRTSBzQLvo2
We regret that only shortlisted candidates would be notified.
