WHAT IS D²X EXPERTISE?

d²X Expertise is a global IT Services company dedicated to Project Management, Service Management and Contract Management operations. We provide to our customers, CxOs (CIO, CTO, COO, CEO) of multinational, or large international companies, a full range of services to secure their commitments.

Based in Singapore, Paris, Lyon, Nantes, Strasbourg and Geneva, our consultants have both a strong experience and the right soft skills to steer and manage multi-level projects and complex IT projects.

- Project Management: PM in infrastructure, solution, application, IT Project Office set-up, Business Analyst…

- Service Management: implement ITIL process, Service Catalog, SLA, KPI, Change Management, Service Delivery Management, Outsourcing Contract Management)

- Contract management: Transition Manager, Relationship Manager, Contract manager..

We serve key accounts across Asia & Europe in multiple industries including Services, Manufacturing, Financial Services, Transportation & Logistics, Telecom.

KEY ACTIVITIES

The IT Change Manager Lead will help oversee it’s internal and external IT and tech needs.

· Manage overall changes in relation to the client’s need to manage and implement new ICT systems and conceptualise initiatives;

· Oversee and manage project activities for a smooth rollout of any system required by the client;

· Oversee and manage the change process for system enhancements and managing client’s other suppliers (including checking that they deliver their deliverables on schedule and informing the client of any delays);

· Manage application development and maintenance issues with the client’s users and client’s other suppliers;

· Manage client user expectations, maintain good rapport with client users and understand client users’ requirements;

· Adhere to quality management system (“QMS”) and other audit requirements; and

· Provide to client status updates of application development or maintenance

PROFILE

· A degree in computer science/information technology or related area;

· Minimum of 10 years working experience in the ICT industry;

· IT team management experience. Have managed at least 5 ICT personnel (applications and infrastructure) for at least 5 years;

· Strong analytical, conceptualisation and problem solving skills;

· Results-oriented and customer-oriented;

· Good team player with strong organisation and people management skills;

· Good competency in spoken and written English.

· Experience managing medium to large scale IT projects;

Requirements

· Project management experience;

· Project management and IT service management related certification such as CITPM, COMIT, PMP, ITIL, or equivalent;

Experience with:

· Working in the public sector/Government agencies;

· Agile project development;

· Continuous integration (CI) / continuous deployment (CD);

· Use of data visualisation tools and reporting tools;

· Use of robotic process automation tools, low-code form building and reporting tools;

· Implementation of system in cloud environment (e.g. AWS, Azure, GCP)