Maltem Asia is currently seeking a Desktop Support Engineer (Trading Floor) for an Energy Client based in Singapore.
Responsibilities :
- Provide 1st & 2nd line support by telephone, mail or in person.
- Identify, track, and resolve hardware and software incidents that affect the end-users
- Active filtering, handling, coordination and follow-up of IT service requests
- Provide user assistance in a broad sense including tablets, Smartphone’s, ... via all the Client's communication means such as :
Phone, Mail, IT Corner, Yammer etc.
- Ensure Workstation Assets Management
- Be able to master, set up and configure workstations
- Coordinate technical assistance to resolve operational issues provided by internal and
- external service providers
- Liaise with external suppliers to ensure delivery to agreed standards and timescales
- Prepare accurate and timely support documentation where required
- Work with Infra Operations lead on modernization projects
- Work with European Helpdesk teams to collaborate on issues
- Weekend work with desk moves and maintenance work
- Writing of scripts for creating automatic task schedulers and creating automation tools with Python or PowerShell
Mandatory Requirements :
- 3 years relevant working experience.
- Bachelors Degree in IT and relevant Certifications (ITIL, MS Certifications).
- Trading Floor experience working with Traders.
- KVM Switching for all Microsoft PCs.
- Windows 10 migration to Windows 11 Environment
- STRONG in Excel Pricing Sheets
- Market Data Apps (Bloomberg, ICE, Reuters)
- Collaborative tools -Teams / Office 365 / Active Directory / SCCM / ServiceNow
- Troubleshooting Laptop, Desktop, etc.
- Comfortable to perform Out-Of-Office standby support.
- Interactive behavior : Active Listening and communication skills, team player
- Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
- Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
Good to have :
- Experience in Servers and Network appliances
- CLI & Desktop Patching Server
- Troubleshooting Network Issues
- Programming : Python / PowerShell
