Responsibilities:
-Perform daily Customer Service support via email, ticketing, phone calls.
-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.
-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.
-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.
-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.
-May require working after office hours and on weekends for urgent issues(additional allowance will apply)
Requirements :
- Possess a diploma or equivalent
- About 1-2 years working experience in a customer support environment
- Have good verbal and written communication skills
- Be PC literate
- Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.
