· Customer Service Management - Responsible for establishing end to end customer service management
· - calls, and face to face
· -Ensuring customer service compliance
· Member / Student Data management - Collation, maintenance of member / student database including collecting missing information.
· Exam management – support Academy in exam preparation
-Invoicing students
· -Examination kits preparation
· -Evaluation sheets preparation
· Class Management – Support with interim tutors for class schedules
· -google sheet maintenance
· Enquiry Management – Daily clearance of Enquiry Management in Ecole admin
· Daily reporting – Daily tasks update; pending & closed.
· VIKASA – supporting the admin/academy team with the lesson plan and execute the preparations required
· - Material Preparation for Visual Arts
· - Weekly Set -up and tear-down of class session
· - Facilitation of the class session
· - Weekly pictorial presentation of the lesson’s overview
