Operations:
· Provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
· To develop and maintain close business contact with house guests and to provide personalized service whenever possible
· Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
· Maintain good guest relations with in-house guests at all times.
· Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
· Ensure guest room security, emergency and fire procedures
· Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
· Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Guest Services:
· To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
· To deal with irate guests and find ways to resolve issues to the guest's satisfaction.
· To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.
Experience:
· Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas
· Exceptional interpersonal skills to enhance the service standards throughout the operation
· Good communication and time management skills
· Able to organize, plan ahead and manage workload
· Preferably 1 year of Front Office experience
