JOB DUTIES:
- Establish and maintain good relationships with new and existing customers.
- Ensure prompt follow-up and response to all customer's requests.
- Handling customer RFQ by sending quotation and following closely for quotation status.
- Attend to customer's requirements & coordinate on the necessary support until order is fulfilled.
- Coordinate with internal logistics, planners, purchasers, production, QA, and accounts receivable teams to process customer orders from purchasing order receipt through to invoicing and payments.
- Analyse and prepare forecast data for internal purchasing and planning.
- Organise meeting with internal team to ensure a comprehensive understanding of customer requirements.
- Handling inventory status to ensure existing stock enough to support customer forecast and coming demand.
- Responsible for resolving customer's feedback regarding ECN changes, quality or delivery issue to ensure provide high levels of customer satisfaction.
- Observe and comply with the company's safety and health system, safe work procedures and instructions, as well as safety policy and rules.
EXPERIENCE REQUIRED:
- Possess a technical background in injection molding.
- Have experience in managing projects, interacting with customers, and collaborating with internal teams.
- Have experience in business development (BD).
