Duties
- Provide technical support on all systems
- Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
- Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
- Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
- Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
- Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
- Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
- Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
- Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
- Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
- Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
- Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
- Assist in training and sharing your technical expertise and best practices.
- Foster a collaborative learning environment that promotes skill development and knowledge sharing.
- Identify any application/system/project/business risks and keeping the management always informed.
Requirement
- Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
- At least 10 years of relevant working experience in developing, implementing, and maintaining IT systems.
- Proven experience in technical support or engineering roles, preferably in IT or healthcare sectors.
Intereste and qualified candidates, please send in your resume to [email protected]
Ivy Yong Shi Mei
R2198995
Recruit Express Pte Ltd 99C4599
