- Client Communication:Interacting with clients to understand their needs and address inquiries.
Providing assistance and guidance to clients regarding products or services.
- Problem Resolution:Resolving customer issues or concerns efficiently and effectively.
Collaborating with other departments to address complex problems.
- Account Management:Managing and maintaining client accounts.
Updating account information and ensuring accuracy.
- Product or Service Knowledge:Developing a deep understanding of the company's products or services.
Staying informed about updates or changes to products/services.
- Training and Onboarding:Assisting clients in the onboarding process.
Providing training and support to clients on using the company's products or services.
- Documentation:Maintaining accurate and up-to-date records of client interactions.
Documenting issues and resolutions for future reference.
- Cross-functional Collaboration:Collaborating with sales, marketing, and other departments to ensure a unified approach in serving clients.
Sharing client feedback and insights with relevant teams.
- Feedback Collection:Gathering feedback from clients to identify areas for improvement.
Conveying client feedback to the appropriate departments.
- Policy Adherence:Ensuring that clients adhere to company policies and procedures.
Addressing any non-compliance issues in a professional manner.
- Upselling and Cross-Selling:Identifying opportunities for upselling or cross-selling additional products or services to existing clients.
- Technology Proficiency:Using and understanding relevant software or tools for account management and support.
- Bilingual in Tamil and Bangladeshi
x
