Benefits Summary
· + Variable Bonus
· Mon - Fri (8.30am - 5.30pm)
· Benoi Road
Job Description
· Commissioning of AGV at customer sites which includes on-site user acceptance tests.
· Ensure the performance and reliability of the fleet of AGVs, network and customer site infrastructure.
· Provide high level troubleshooting to resolve issues that are beyond the capabilities of our first level support services from field technicians.
· Monitor the health and operations of the fleet of AGVs and proactively engage to resolve faults before they impact customer operations.
· Respond and provide technical guidance to customers regarding operational issues, software updates and general maintenance.
· Maintain up-to-date records of AGV and site configurations. This includes software and hardware configurations
· Communicate and collaborate with our global engineering teams
· Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.
· Contribute to the creation of user manuals, customer guides, FAQs, application notes and best practices.
· Contribute to the design and creation of AGV missions using the company's proprietary mission description language.
· Provide on pre-sales technical assessments
· Infrastructure includes reflective markers and networking equipment.
· Participate in Proof of Concept (demonstrations) with demo AGVs.
· Ensure strong relationships with all customer representatives.
Job Requirements
· Bachelor’s or Diploma with experience in a technical field (including EE, ME, CS, Robotics).
· 3 years of relevant (customer facing) experience.
· Must be able to focus and drive issues to closure in a fast-paced, agile environment.
· Strong communication and people skills. Customer-centric mindset. Willingness to go above and beyond to keep customers happy.
· Experience with Linux (ideally Ubuntu) administration, tools and Bash/Python scripting.
· Ability to troubleshoot and resolve device and system-level problems in Linux.
· Experience with firewalls, VPN and network security technologies
· Working knowledge of SSH, DNS and other network protocols
· Willingness to troubleshoot electro-mechanical components.
· Willingness to work within established systems and product results that either prevent problems from recurring or enable others to solve them more easily in the future.
· Strong team player.
· Experience with ROS command line and graphical tools (preferred).
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We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
TANG WEI SHEN | EA Personnel No.: R23115252
