Job description
RESPONSIBILITIES
- Manage enquiries and feedback of our customers through email and telephone calls
- Send reports and SMS reminders to patients
- Perform service recovery
- Booking of OGD & Coloscopy appointments
- Do triage (temperature checking)
- Generate sales lead by answering product and service questions; suggesting information about other products and services (upselling)
- Manage end-to-end workflow with retailers: order management and fulfilment operations.
- Support other operation initiatives and administrative matters such as purchasing processes.
- Manage and uphold the customer relations quality of our staff
- Provide admin support to Sales & Marketing Executive
- Telemarketing duties
- Support service-related initiatives or projects to enhance customer experience
- Other duties as assigned by supervisor
REQUIREMENTS
- Min. GCE ‘N’ Level with at least 1 year of working experience in Customer Service or Sales operations
- Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
- Ability to understand and resolve first level enquiries/ complaints in a professional and time manner
- Good customer service and communication skills and ability to work independently and a team player
- Proficient in MS words, excel
Job Types: Full-time, Permanent
