Our client, a well-known company is looking for candidates for the position of Assistant Program Manager.
OVERVIEW
The position will be part of the Program Management team to help drive growth in market shares of the freight, logistics and transportation businesses within the organization.
This position must be familiar with the freight and contract logistics business and be able to meet customer’s operations and reporting requirements in the region and work closely with the Company Global Network to provide the best-in-class support to the customers.
JOB PURPOSE
- Acts as the primary contact for multi-Geo and/or multi-product customers.
- Maintain day-to-day interaction with customers to ensure operational execution of customer requirements to resolve customer issues, identify ways to improve service and add value to the relationship.
- Carry out successful basic customer onboarding and implement the engagement processes with respective stakeholders.
- Champion and represent the customer’s business requirements in the organization.
- Improve the service to the customer and profitability to the organization.
- Ensure that Company’ performance to the customer is within agreed performance and costs levels.
- Act as liaison between the customer and the various Regional Group divisions.
Job Scope:
- Serve the customer through issue resolution, process improvement, resolution of process and service failures, rectification of invoicing accuracies, improving reporting accuracy, and improve overall client responsiveness.
- Develop and maintain an internal and global contact list and escalation tree for each customer.
- Maintain SLA compliance and carry out timely KPI metrics reporting.
- Work closely with the Company HQ and Global Network offices to carry out seamless onboarding of the customer.
- Kick off new customer implementation with respective stakeholders.
- Monitor all agreed KPIs associated with Company’s commitment to the customer for transportation, freight and hub-related services.
- Handle customer issues that go beyond day-to-day operations or those that are escalated for resolution.
- Understand customer’s business and the environment that they operate in, to be able to resolve the customer’s business and operation issues.
- Develop and maintain WI, SOP or reporting deck for the customer.
- Assume responsibility in conjunction with respective project analysts, for successful implementation of projects.
- Actively identify, measure and improve performance levels for the customer.
- Participate and validate contract rates with respective KAMs and pricing teams.
- Drive automation for reporting requirements.
- Carry out other tasks and assignments given by the Management.
Requirement:
- Bachelor’s Degree or Diploma.
- Minimum 3 years experience in logistics or supply chain management, equipped with ocean and airfreight knowledge.
- Experience with supplier management, program / key account management will be an added value.
- Proven hands-on experience in cross-functional involvement, working with sales, solutions, industrial engineering or customer support teams.
Thank you for your application and we regret that only shortlisted candidates will be notified.
PERSOL Singapore, PERSOLKELLY Singapore Pte Ltd| EA License No.: 01C4394 | RCB No.: 200007268E |
Patricia Chong Xian Yeong | Registration No.: R21100046
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
