Company Description
We are currently seeking a dedicated and experienced Manager to join our dynamic team at Shenton Credit, a leading moneylender business. The successful candidate will play a crucial role in upholding our professional image, ensuring exemplary customer service, and contributing to the overall success of the organization.
Role Description
This is a full-time on-site role for an Operations Manager at Shenton Credit located in Singapore. The Operations Manager will be responsible for managing daily operations, developing and implementing business strategies, ensuring smooth and efficient operations, monitoring financial performance, and leading and managing a team of professionals.
1.Exemplary Customer Service:
Provide outstanding customer service to clients, maintaining the professional image of the company.
Stay engaged with customers to ensure a positive experience during scheduled appointments.
2.Product Advisory and Enquiries:
Offer product advisory to customers, addressing inquiries, and explaining procedures over the phone.
Assist clients with account management, ensuring accuracy and completeness.
3.Loan and Credit Management:
Provide a clear explanation of the various loan and credit options alongside contractual terms to clients.
Select and recommend the best loan package for the client based on their financial needs.
Compute payment details for clients, ensuring transparency and clarity.
4.Documentation and Compliance:
Review loan agreements to ensure completeness and accuracy, in accordance with company policy.
Maintain adherence to legal and regulatory requirements in all loan and credit transactions.
5.Record Keeping:
Maintain and update customer records on a timely basis, ensuring accuracy and compliance with data protection regulations.
6.Follow-up and Repayment Management:
Tactfully and professionally follow up with customers to elicit timely repayments.
Contact customers tactfully to negotiate reloan plans, ensuring adherence to company policies.
7.Ad-Hoc Duties:
Undertake any other ad-hoc duties as required to support the efficient operation of the business.
Qualifications
Minimum Diploma or equivalent qualifications.
Proven experience in a customer service role, preferably in the financial or moneylending sector.
Leadership and managerial skills
Strong communication skills with the ability to explain complex procedures in a clear and concise manner.
Proficient in speaking both English and Mandarin (for liaison with Mandarin speaking customers).
Proficiency in dialect (E.g., Cantonese or Hokkien will be an added advantage).
