Responsibilities:
• Product Delivery Lead managing delivery in Digital projects
• Work closely with different business and technology stakeholders, and/or external partners/merchants.
• Be responsible for developing and analyzing Business requirements and put them into Business Requirement Document (BRD) or User Stories
• Work closely with UX design team to conceptualize and optimize customer journey
• Review Functional Specifications Document (FSD) or Narratives to ensure that specifications are designed in accordance to business requirements
• Work closely with QA team to plan overall testing, map out test scenarios, design test cases, and manage test execution
• Collaborate with Business Units and IT partners for end-to-end system and process delivery
• Support post-implementation tasks such as user training to touch-points, production problem investigation, escalation and resolution
• Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of issues
Requirements:
• Degree holder with minimum 3 to 5 years of relevant experience
• Having a good IT background
• Having experience in managing projects end-to-end and have participated in different milestones of a project lifecycle in business requirements development & analysis, testing, go-live implementation, etc.
• Having excellent interpersonal and communication skills with a positive working attitude and an avid team player
• Ability to work under pressure with accuracy and commitment.
• Able to work well and effectively with different stakeholders, e.g. product teams, operation teams, technology teams, partners/merchants
• Self-starter and independent worker and able to rise up to challenges and manage stringent timelines
