Summary
The Team Lead will be responsible to the Head of Learning & Development for all coordination and conduct of functional training programs, management of standards and procedures for operations in his/her assigned business unit. The incumbent is responsible for the review, formulation and implementation of training plans and programs for in-house, industry, other regulatory courses for in order to achieve consistent, high quality service delivery for the respective business units.
Duties and Responsibilities
▪ Oversee all training in areas of development and delivery, and assessment and evaluation, and planning and communication in his/her business unit.
▪ Identify and assess the training needs of the job roles in consultation with stakeholders and in collaboration with the Curriculum Developer in his/her business unit.
▪ Design develops and review training and assessment programs/materials in collaboration with the curriculum developer in his/her business unit.
▪ Assess his/her training team members’ (comprising Trainers, Line Trainers and On-Job Trainers) training competencies and skills, performance and productivity to identify areas of development and growth.
▪ Coach his/her training team members to ensure consistent high standards and quality in training delivery.
▪ Establish effective working relationships and collaborations with internal and external stakeholders at various levels.
▪ Oversee evaluations of all training programs in his/her business unit and recommend strategies for continuous improvements.
▪ Conduct in-house training and briefing to share best practices as required and ensure compliance to regulatory training requirements for operations in his/her business unit.
▪ Keep abreast of industry training trends, developments, and best practices, and recommending new teaching/learning methodologies.
▪ Ensure compliance with all workplace safety, security, and health policies and procedure
Requirements
▪ Minimum in WSQ Advanced Certificate in Learning & Performance or ACLP/ACTA
▪ Minimum 5 years of demonstrable sound knowledge in operations.
▪ Minimum 2 years conducting training and assessment.
▪ Able to analyze, evaluate and assess learning challenges and develop new innovative learning solutions.
▪ Able to work independently and collaborate effectively as well as a self-starter with positive mindset.
▪ Excellent self-motivation, interpersonal, communication and project management skills.
▪ Ability to work well as both a team player and leader
