Job Responsibilities:
· Supports the Institution Lead to oversee and manage the operations by:
· Assisting in leave and roster planning and manages roster of staff for daily operations
· Preparing documents for annual budgeting cycle and monitor budget utilization
· Sharing and broadcasting updates to the team
· Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
· Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
· Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
· Prepare monthly performance report for updates to management with Institution Lead.
Job Requirements:
· A recognised Degree in any discipline. Fresh graduates are welcomed.
· Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
· Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
· Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
· Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
· Able to multi-task and work under a stressful environment
· Proficient in MS Office applications
· Candidates with supervisory role are preferred
Interested applicants please send your updated resume to
We regret that only shortlisted candidates will be notified
Thea Lee En Wei
EA License Number: 02C4944
Registration Number: R23119022
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com
