Description
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Assistant Manager, Lending Services.
Principal Responsibilities
The Operations Organisation consolidates and brings together operations and service delivery teams under the Digital Business Services umbrella to create a global “best in class” service delivery.
The job holder’s role is setting out the day to day operations at on-shore relating to pre and post disbursement process such as :
- Disbursement Cashier Order checking and mortgage execution
- Secured overdraft with the knowledge of handling unit trust, shares, bonds, notes as securities
- Jade Global Insurance Premium Financing processes
- Other home loan restructuring processes
- General admin and system maintenances especially HUB and HLS systems
- Assist in Suspense reconciliations checking and various exception reports checking
- Handling of feedbacks and enquiries from both internal and external customers including law firms
- Investigate complaints with resolutions purposes
- Using statistics/MIS to ensure daily productivity and TAT without any backlogs
- Report any adverse circumstances / process immediately to direct supervisors
In addition:
- Assist in off-shore governance activities
- Participate in projects relating to Lending Services
- To ensure that operational processes are standardize, eliminate duplications and focuses to provide a cost efficient delivery via process improvement without comprising to compliance and control
Principal Accountabilities
- Impact on the Business / Function
- Deliver day to day operational activities and safeguard the bank from potential operational loss
- Leverage best practice across similar business activities and improve operational efficiency and cost savings
- Ensure that the TAT is tracked and monitored
- Deliver operational performance through successful initiation and delivery
Customers / Stakeholders
- Working with business partners to minimize operational risk occurring including risk identification, assessment, mitigation and control.
- High standard of customer service delivery and contribute towards the continuous improvement of the dept
- Ensure operations have a satisfactory audit with losses and complaints eliminated / contained
Leadership & Teamwork
- To contribute towards the development and performance of staff with a shared sense of ownership
- To motivate and retain team of senior operational clericals
- Constantly challenging the status quo logically with facts and evidences
Operational Effectiveness & Control
- Ensure compliance with regulation, policies, guidelines, audit recommendations
- Maintain HSBC internal control standards including timely implementation of internal and external audit points together with any issues raised by external regulators
- Ensure operations have satisfactory audits with losses and complaints contained
- Implement Group Compliance policy locally by managing compliance risk in liaison with Area Compliance officer or Local Compliance Officer
Qualifications
- A university degree is a minimum requirement or at least 4 years in operations field.
- Experience in managing a team and good interpersonal skills.
- Strong knowledge of operational processes, a strong analytical mind and related regulations is required.
To be considered for this role, the relevant rights to work in Singapore is required.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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