The Job:
- Care for cargo
- Ensure On-time performance against customer promise.
- Accepts all booking orders (from customer or overseas office) and processes them for handover to Operations.
- Acts as key contact for allocated customers – Own the customer, quality, gross profit.
- Stays informed on shipment and exception status for allocated customers.
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Handles customer enquiries.
- Builds partnership and respond promptly - Takes and handles any customer complaints/feedback; solves customer complaints or assigns tasks to other functions
- Offer innovative solutions through upselling
- Passes on leads to Sales
The Requirements:
- Diploma/ Degree with at least 1-2 years of relevant experience
- Experience in freight forwarding/ logistics industry preferred
Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.
CEI: R1104482
JANE LUI JIE'EN
