As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.
What you will be working on
For the benefit of citizens and employers, the Agency Services Group implements and administers schemes, such as GST Voucher, Workfare Income Supplement, on behalf of various Government agencies. The work is diverse and dynamic, giving officers the opportunity to collaborate with various government agencies and stakeholders to enhance the lives of Singaporeans from all walks of life. This is the job for you if you enjoy challenges and want to make a difference to the lives of Singaporeans beyond the CPF system.
As an Assistant Director overseeing the Contribute-As-You-Earn (CAYE) scheme, you will play a pivotal role in formulating, developing, and enhancing operational policies and processes. Your dynamic responsibilities include engaging with internal and external stakeholders to optimize efficiency, co-create business solutions, and elevate customer service experiences for Self-Employed Persons (SEPs) and Corporate Service Buyers (CSBs). This multifaceted role offers a unique opportunity to contribute to the interest of SEPs and make a positive impact on their lives.
The broad area of your responsibilities include
- Lead and facilitate discussions to formulate and assess operational policies and processes to ensure the successful administration of the CAYE scheme.
- Spearhead partnerships with internal and external stakeholders, including Finance, IT support, and vendors, to co-create business and IT solutions that optimize efficiency and enhance customer service journeys for SEPs and CSBs.
- Engage with multiple stakeholders across government and private entities to support the expansion of the CAYE scheme.
- Provide statistical analysis for policy and operational reviews, contributing to evidence-based decision-making.
- Stay up-to-date with industry trends, market changes, and emerging technologies to identify opportunities for innovation and improvement.
- Supervise and guide the team to ensure project milestones are delivered on time, and scheme implementation and administration align with policy objectives.
What we are looking for
- At least 8 years of work experience in policy work and process development with 4 years in a supervisory role, showcasing leadership capabilities and effective team management.
- Ability to think critically and strategically, synthesizing information from various sources to make informed decisions and drive effective strategies.
- Creative and resourceful mindset, capable of leveraging opportunities and engaging stakeholders to develop innovative solutions.
- Good interpersonal skills with the ability to build positive relationships.
- Good written and verbal communication skills to convey complex ideas effectively.
- Good knowledge of industry trends, market changes, and emerging technologies.
Seniority of appointment will commensurate with relevant work experience
What you can expect
- A challenging and rewarding career
- A variety of formal and informal training to enhance your skills in the evolving technology landscape
- Promotion opportunities based on your capability and on-the-job performance
- A friendly work environment with like-minded colleagues to co-create and collaborate together
- A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
- A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
- A comprehensive rewards package
- Annual leave and pro-family leave
- Medical and dental benefits
- Access to recreational activities
- Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position
