Job Descriptions:
The roles and responsibility have been described as follows:
1. 70% of new/enhanced services (Apps/products) to be deployed to Service Desk via Service Portfolio process
- To document every service planned and operated by Service desk.
- To ensure that every new service runs through a set of standardized activities and procedures for service delivery and support, and to ensure it is documented and provided to the relevant management processes.
- To review every service and their design packages at regular intervals.
- To review every service within the Continual Service Improvement Process
- To provide an information base for a service catalogue through the service portfolio.
- 20% in operations in terms of training or back up Operation Analyst when he/she is on leave.
- 10% admin – license count for O365/Service now, monthly-end accrual (on rotational basis).
- May be required to perform other duties as assigned.
Requirement:
- Bachelor's degree or equivalent in Computer Science or related discipline.
- Preferably with minimum 3 – 5 years of work experience especially in application support
- Preferably have Analytical Skills; Planning & Organizing Skills; Project Management Skills; Interpersonal Skills; Accuracy & Attention to Detail
- Preferably have practical knowledge in using Microsoft Office, particularly in Power BI
- Preferably have practical experience in implementing LEAN, AGILE and Design Thinking
- Preferably have practical experience in implementing Robotic Process Automation (RPA)