RESPONSIBILITIES & ACCOUNTABILITIES
1. Process all necessary e-commerce related transaction, documents and records in the systems. Support the end to end fulfillment of online orders and related processes on a daily basis.
2. Check and process daily incoming transaction in the system. Ensure smooth processes in purchasing, receiving, checking, listing, storing, selling, picking, packing and delivering. Avoid no-stock, wrong-product or late-delivery situations.
3. Communicate and follow up delivery discrepancies, errors in records, documents etc. Ensure timely deliveries.
4. Assist and follow up on quotations, purchase orders, invoices and other documents.
5. Handle customers’ communications via phone, email, social media and other means.
6. Handle customer enquires, feedbacks and returns, and perform service recoveries.
7. Assist the team to generate reports, analyze and develop strategic plans.
8. Perform proper filing and other general administrative works, and any other relevant tasks to support the operations of the company.
9. Check and tally the physical stock to ensure stock inventory accuracy, address any shortages or discrepancies.
10. Handle goods returnsand stock adjustments. Perform annual stock take and regular stock counts.
