The Open Pathways Apprenticeship Programme is designed for talents with disabilities to gain experience in commercial functions within the travel and hospitality industries. At Expedia Group, we are committed to building an open culture where every voice matters, and everyone belongs.
Do you want to power global travel for everyone, everywhere by helping businesses around the world be more successful? Are you ready to bring about industry change and supercharge your career in Expedia for Business (E4B) at a leading travel technology company? Then come and help us to bring people together through travel technology, while exploring a career in Market Management.
In E4B, we manage Expedia Group’s business-to-business (B2B) relationships, ranging from large airlines, hotels, vacation rentals, cruises, car rentals, financial institutions, travel agents and more - which connects partners with all that Expedia Group offers, in pursuit of their goals.
As an Apprentice at Expedia Group, your primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveller base. This role works with lodging partners within their assigned territory to help increase the total number of potential customers in this market. The Market Management team ensures that global travellers always find the most suitable property for their dream trip, and that hotel partners can access Expedia Group’s full breadth of global traveller demand.
The apprenticeship program runs over 12 months, where you’ll be following a program curated for you, participate in on-the-job learning in one of our Market Management teams, with full support and coaching as an Apprentice Associate Market Manager during your time at Expedia Group. The program also offers Apprentices a unique opportunity to engage with our lodging partner as an Apprentice – Commercial Operations for a given duration. This experience is designed to help the Apprentice understand partner needs and product offerings.
Our Hybrid Work Policy means that the expectation is you spend at least 50% of your time in the office. When you are assigned your manager for your program, you will have a check-in with them to learn more about your specific team schedule and hybrid work plan. In case you require any accommodations, please let us know and we will review them on a case-by-case basis, providing reasonable accommodations where possible.
What you'll do:
- Develop and sustain strong partnerships by providing relevant data insights and high-quality consulting services to hotel partners, based on their requirements
- Ensure that partner hotels’ product offerings (content, rates, and availability) are regularly updated and remain effective on Expedia Group sites to positively impact customer growth
- Secure additional lodging rates and availability information over fluctuating demand periods to satisfy traveler needs
- Secure seasonal deals and promotions to support the brands’ merchandising and marketing strategy
- Continuously promote and develop hotel partners’ increased engagement with Expedia Group’s full range of:
Unique market insights such as partner reports, competitive data, key performance drivers;
In-house revenue management tools like Rev+;
Marketing and merchandising opportunities which may be dynamic promotions, packages, member deals or mobile offers, unique market insights such as partner reports, competitive data, key performance drivers; Exclusive brands including Hotwire, Media Solution etc. as potential opportunities;
Self-service tools (Expedia Partner Central) - Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
- Guide and support Hotel Partners to deliver the best traveler experience
- Promote self-service
- Conduct regular self-learning to improve skills
- Opportunities to visit our hotel partners
Who you are:
- Must be available to commit to the full program dates of 12 months (tentative 19 Feb 2024 – 18 Feb 2025)
- Helpful to have experience in account management, partner/client success, consultative sales, or a related field
- Should have basic proficiency in English Language and passionate about travel
- Must be able to work independently and collaboratively with a diverse team
- Should possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Should be able to prioritize and multi-task effectively to achieve targets, goals, and/or strategic objectives set by leadership
- Should be persistent in following up in challenging situations
- Should present ideas and directives clearly and persuasively
- Should be willing to learn/demonstrate analytical skills to address business and partner needs
- Should have a learner mindset to understand the unique value proposition Expedia Group offers to partners
- Should possess a growth mindset to consistently use feedback to improve and drive for results
- Should be a relationship builder and earn the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative working style
What you will get in return:
- Working with an extremely talented team of like-minded individuals who love to travel
- A company that has a strong Mission, Purpose, and Values that contribute to the betterment of our world, to strengthen connections, broaden horizons, and bridge divides.
- A true sense of belonging working for a company that cares about the communities that they are in, both locally, nationally, and globally. Charitable gift matching, initiatives to help others and passionate Inclusion & Diversity groups ensure everyone is heard, respected, and can thrive.
- An exciting and diverse workplace to enjoy, challenges that will develop you and a flexible approach to your work life balance all ensure that you leave every day fulfilled.
