Job Description:
- Coordinates, prioritizes, and resolves issues encountered by the team.
- Optimizes the usage of manpower, standard time, equipment, and energy of the team.
- Escalates critical/complex issues that will impact the business and manage quality issues.
- Contacts customer & Dealers/Distributors, collects feedback, and establishes and maintains good relationship with customers, Dealers/Distributors.
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans.
- Forecast, monitor, and document financial performance against plan.
- Manage end-end aftersales service delivery and account receivable through Microsoft Business Central.
- Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements.
- Manage a team of service technicians direct reports, and a few in-house subcontractors.
- Manage parts, materials and tools procurement, and logistics scheduled maintenance, repairs, and emergency service calls.
- Engage in end-end process with subcontractors, from quotations comparison to site deliverables to invoice.
- Responsible for contract renewals and simple repair quotations process.
- Drive EH&S initiatives, create EHS awareness and monitor compliance
Job Requirement:
- Degree/Diploma in Mechanical/Electrical/Electronic Engineering or equivalent practical experience.
- Min 3 Years of experience in a similar supervisory role within Aftermarket Service Industry
- Strong organizational and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Business Central or similar tools.
- Understanding of EH&S standards and practices.
- Passionate in picking up knowledge of Professional/Commercial Foodservice Equipment
- Meticulous and able to handle large volume of work with high accuracy.
- Independent worker who is reliable to deliver without supervision.
