Helpdesk Specialist
- Working Location: Central
- Working Arrangements: Hybrid Working Arrangement
- Salary Package: Basic Salary + AWS
Role Overview:
We are seeking a dedicated Helpdesk Support Specialist to join our team and provide exceptional support to our customers. The ideal candidate will be responsible for assisting with basic customer inquiries, resolving common issues, and facilitating the smooth flow of information to higher-tier support teams. Additionally, you will play a crucial role in gathering and organizing data for analysis, maintaining our knowledge base, and conducting simple manual testing tasks.
Key Responsibilities:
- L1 Support:
- Provide first-level support to customers by addressing their inquiries, troubleshooting common issues, and ensuring timely and effective solutions.
- Customer Inquiry Resolution:
- Assist customers in resolving basic queries, technical issues, and concerns in a courteous and professional manner. Ensure high customer satisfaction through excellent communication and problem-solving skills.
- Information Gathering:
- Collect essential information related to customer cases and escalate complex issues to L2/3 support when necessary. Document customer interactions accurately and comprehensively.
- Repetitive Case Collation:
- Identify and document recurring customer cases for further analysis and tracking. Collaborate with team members to proactively address these issues and reduce their occurrence.
- Knowledge Base Maintenance:
- Continuously update and maintain a comprehensive knowledge base of customer queries, solutions, and best practices. Ensure that information is readily accessible to team members for efficient issue resolution.
Qualifications and Skills:
- Proven experience in a helpdesk or customer support role, with a strong focus on customer satisfaction.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in maintaining accurate records and documentation.
- Familiarity with helpdesk software and ticketing systems is a plus.
- Willingness to learn and adapt to new technologies and processes.
If you are excited with this opportunity and enjoy making things happen, do apply now!
OR
Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43506" in your email subject for faster processing.
All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.
Aloysius Tan Sheng Rong - R22110441
ScienTec Consulting Pte Ltd - 11C5781
