Sofitel and its Ambassadors
The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.
Credit Applications
- Process credit applications and ensure that clients are notified promptly and professionally.
City Ledger
- Ensure all invoices / statements are issued on a timely basis.
- Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay.
- Monitors the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements.
- Monitor and pursue collection of overdue accounts.
- Review city ledger daily for correct postings of charges and take corrective action where necessary.
- Review bad debts listing monthly to prepare collectability analysis for monthly provision for doubtful debts.
- Respond to and resolve account queries in conjunction with accounts receivable.
- Review provision, write-offs and other adjustments immediately prior to month end.
- Implement effective inquiry response procedure for guests and management.
- Ensure all travel agent commissions are timely processed and paid.
- Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers.
- Conduct credit meetings at least once a month, with relevant highlighting monthly performance, bad debts, staff accounts outstanding and discuss any accounts causing concern and follow up.
- Attend Credit Managers meetings to keep up to date knowledge of credit risks.
- Appropriately manage all delinquent accounts, liaising with debt collectors where needed.
- Review and recommend accounts to be written off, providing appropriate documentation.
Guest Ledger and Liaison with Front Office
- Liaise between the Finance Department and the Front Office.
- Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date.
- Review the Advance Deposit ledger to ensure all the balances are either current or for future date.
- Inform the Front Office Manager of any deviations from policy by Duty Managers, or Front Office Agents that may come to his/ her attention.
- Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations.
- To keep closed contact with hotel debtors i.e. Travel Agents, Airlines, Corporate clients and Individuals.
Key Job Requirements
- Diploma in Accounting / Finance
- Minimum 2 – 3 years of experience in a similar capacity
- Good reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, PowerPoint and relevant accounting systems
