Responsibilities:
- The personnel will be the contact point from end-users when they have a question/trouble with their OA environment (Windows 10, Active Directory, File server, SharePoint, Internet/Intranet access etc.).
- This personnel will do the 1st troubleshooting and if needed, escalate to IT members or System PIC.
- Some BAU task will be assigned depending on the skillset and resource availability.
- Also, domain account lockout, PC setup task etc. may be assigned. (However, the IT head is concerned about giving a strong permission in terms of audit)
Requirements:
- Minimum Diploma holders
- Experience in helpdesk environment will be advantegeous.
- Minimum 1 year experience in the IT environment.
