- Be part of the Value Office team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
- Enjoys working with people and is able to distil these encounters into quality service initiatives for systemic change.
- Job scope includes the prompt resolution and closure of service-related feedback, guided by the organisation's service performance indicators.
- Facilitate and coordinate hospital-wide service committees and workgroups which focus on improving service levels and upholding the organisation's service culture.
- Assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns for system change initiatives.
The Requirements
- Min a Bachelor's degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
- At least 2 years of working experience in marketing communications or service quality, preferably from the healthcare industry
- An excellent team player and effective communicator
- Creative, highly-motivated and results-oriented
- Excellent organizational, leadership and people management skills
- Good knowledge of social media platforms
- Ability to multi-task with minimal supervision amidst tight timelines
- Experience with data management and analytics will be an advantage
For interested candidates, please send your most recent and updated resume to [email protected]
Subject heading: Service Management Executive
Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599
