As a member of Team Central Provident Fund (CPF), you will play a crucial role in helping over 4 million members save for their retirement, healthcare, and housing needs as well as helping them cope with life’s uncertainties. With a fulfilling career, career growth, and development opportunities, you will be part of a big family of dedicated professionals. Join us and champion financial security for Singaporeans while leaving a lasting legacy.
What you will be working on
- Oversee the dynamic operations related to CPF members' accounts and records.
- Ensure the seamless delivery of member account services to CPF members, CPFB departments, and government agencies.
- Participate in projects aimed at enhancing process effectiveness, control frameworks, and overall service experience.
- Develop and implement harmonised solutions to address common operational challenges.
- Take on secretariat and coordinating roles in task forces and committees for projects.
- Collaborate with cross-functional teams to drive successful project outcomes.
What we are looking for
- At least 4 years of work experience in operations management, with a focus on financial services or customer-centric environments.
- Proven track record of successfully leading and delivering complex projects.
- Strong project management skills with a track record of leading successful projects, including the ability to plan, execute, and close projects on time and within budget.
- Good understanding of account and records management processes.
- Good problem-solving skills to address operational challenges effectively.
- Excellent organisational and coordination abilities.
- Effective communication skills for engaging with internal and external stakeholders.
- Analytical mindset with the ability to interpret data and trends.
The successful candidate will hold the corporate title of Manager/Senior Manager, with seniority based on individual work experiences.
What you can expect
- A challenging and rewarding career
- A variety of formal and informal training to enhance your skills in the evolving technology landscape
- Promotion opportunities based on your capability and on-the-job performance
- A friendly work environment with like-minded colleagues to co-create and collaborate together
- A hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service
- A productive yet growth-oriented workplace with a flexible dress code empowering you to decide your appropriate outfit for the day
- A comprehensive rewards package
- Annual leave and pro-family leave
- Medical and dental benefits
- Access to recreational activities
- Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position
