Key Highlight:
- Great exposure to the government healthcare operation sector
- Nearest MRT: Outram Park
- Working Hours: Monday – Friday (Office hours)
- Salary: Up to $3,000 per month
- Contract Duration: 6 months
Key Responsibilities:
- Ensure quality and adherence to SOPs for case escalation and case management for organization's programmes
- Assist in training and upskilling of Customer Care agents provisioned for organization's programmes
- Assist to investigated and monitor status of key cases to ensure customer satisfaction.
- Engage with internal stakeholders on review of programme improvements for better customer experience
- Assist to monitor inventory level at Customer Care Centres
- Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
- Support post app release issues and rectifications, solutioning
Key Requirements:
- Only Singaporeans
- Degree in any related field.
- Experience in customer service/customer care is an advantage
Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.
Venice Kang
Outsourcing Team
BGC Group Pte Ltd
Registration No.: R23117645
EA License Number: 05C3053
