Roles & Responsibilities
Scope of Work - Customer Care & Service
- To ensure all guests are greeted in a welcoming way.
- To perform assigned tasks including taking customers’ orders, serving of food and drinks, food preparation, ensuring guests’ needs are met.
- To ensure customer satisfaction by solving issues and queries both immediately and efficiently.
- Adhere to all food hygiene standard and procedures.
- Outlet Sales & Management Introduction and recommendation of product items, special promotions and membership discounts.
- Uses techniques on suggestive selling and up selling in order to boost store sales and increase satisfaction.
- Ensure consistency of product presentation, display and branding by checking the quality of the products, menus, marketing displays to ensure that they are good condition and correctly placed.
- Knowledge of all product ordering system.
- To work together as a team when on station.
- In charge of other duties such as replenishing of stations, clearing of tables etc. Maintain cleanliness and neatness of the outlet.
- To perform any other duties as and when required and assigned by immediate supervisors or other representatives of the management.
Competencies
- Guest oriented and service focus.
- Possess good people management, resource allocation skills.
- Possess good leadership and communication skills.
- A team player.
- Responsible and positive working attitude.
- Outgoing, cheerful and self-motivated.
- Willing to work 6 days rotating shift, on weekends and public holidays.
