Position Type: Contract Deputed to Banking Client | Work Location: South East
1. Job Purpose
- Carrying out duties as Treasures Digital Service Ambassador
- Achievement of Service Excellence in terms of customer satisfaction eg. customer waiting times, problem resolution, customer feedback and error rates.
- Transaction and account opening documentation for onward processing.
- Internal collaboration with working partners for problem resolution
2. Key Responsibilities
a. Service Management Performance
- To achieve service standards as set out For Treasures onshore staff to develop and improve customer satisfaction and retention whilst educating customers about Treasures Service and benefits eg. self-service banking facilities
- To ensure all customer requests are dealt with in a timely and consistent manner.
b. Customer Care
- Ensuring that results of CSAT, monthly service monitoring Sessions and customer satisfaction surveys eg. Centre Audits / Mystery Shopping adhere to the set standard.
c. Service Improvement Programs and Teamwork
- To participate in Service & Process Improvement initiatives and other team-related activities
d. Activities/Operations
- To reach out to customers at the Treasures Centre, manage queues and assist with the seamless delivery of service to Treasures customers.
- To assist with documentation and handling of account openings and closures
- To assist with complex or time-consuming servicing of accounts including:
- CPF Investment account reimbursement
- Change of signature/ Customer profile updates
- ATM card replacement/ Other Self Service Banking application
- Cash handling operation.
- To support Centre with day end batching and reporting
Almira | Recruitment Consultant
Email: [email protected]| Office Telephone: +65 64299403
EA Personnel Registration Number: R22111126
Singapore Employment Agency Licence No: 11C3373
