Responsibilities
· Deliver excellent service and maximize guests’ experience by understanding and meeting their expectations
· Handle and process calls and emails from guests, and ensure that bookings and requests are processed accurately, timely, and efficiently to exceed service standards
· Coordinate with internal departments to satisfy guests’ enquiries and requests on the arrangements of products and services for RWS members and guest
· Handle and resolve guests' feedback in a professional manner
Requirement
· Diploma with proficiency in Microsoft Office applications
· Relevant customer service experience in call centre or hotel environment. Prior experience in Opera system is an advantage.
· Must be able to work rotating shifts, including weekends and public holidays
· Proficiency in English and Mandarin to handle English and Mandarin speaking guests
