Reporting to the Head of Corporate Communications Department (CCD), the Senior Manager of the Corporate Communications is responsible for supporting the Head in developing communications strategies and policies of Singapore Children’s Society and effectively advocating the charity’s cause.
Job Description
- Support the department Head to develop strategic plans and budgets aligned with the Organisation’s goals and service strategy
- Work closely with the department Head to translate corporate communications strategy into actionable goals for the team’s performance
- Together with the department Head, contribute to the Corporate Communications team’s efforts to ensure effective stakeholder communications and education, brand protection, and reputation management across various platforms and initiatives
- Manage public and media queries, external communications and reputation management
- Contribute to quarterly reports and insights for the Standing Committee and management to track performance and identify opportunities for organizational success
- Provide support to management and key staff in delivering public relations counsel
- Assist in mentoring staff on media management efforts including handling of media queries and interviews, and crafting story pitches for the media
- Work collaboratively with centres and departments to drive content creation on social media, with the aim of improving engagement rates and following
- Contribute to Society publications, including annual reports, newsletters, corporate collaterals, and staff E-newsletters, for stakeholder education and employee communication
- Support crisis communication management, conduct collateral review, and ensure factual and good quality copywriting
- Manage data protection measures to ensure the security of stakeholders’ data
- Identify best practices, continuously enhance SOPs to foster a culture of professional excellence
- Attend relevant conferences, networking events, meetings, and other engagements as necessary
Requirements
- Degree holder with a minimum of 8 years of related working experience; with at least 2 years of managerial experience
- Preferably knowledgeable and familiar with the non-profit sector
- Excellent communication and writing skills to craft press releases, media FAQs, CEO messages, speeches and internal and external communications. Proficiency in Chinese would be an advantage to engage Chinese-speaking target audiences
- Media relations and Public Relations skills as well as crisis communications and management
- Track record of developing brand positioning and shaping messaging strategies leading to increased brand recognition
- Knowledge and understanding of social media marketing and other digital marketing tactics
- Self-starter, highly organised, meticulous, passionate team player with strong interpersonal skills
- Alignment to the Society’s core values of being compassionate and caring, commitment, professionalism, integrity and openness to change
