Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations
Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff
Ensures proper care, security and maintenance of hotel equipment
In the absence of the Managers, Assistant Managers and Restaurant
Executives, to conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel
Maintains a daily housekeeping program that covers storage and operational areas
Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience
Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patrons
Ensure that the administrative tasks assigned to the Captains, such as requisitions, operating equipment control and inventory, and other tasks are dutifully completed
Observes the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept
Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week
Assumes an active role in implementing safety procedures and following up within the department for such procedures
Responds to any hotel emergencies or safety situations with urgency
Fosters a close working relationship with other departments and promote effective inter-departmental communication
Reports all incidents to the Managers
Ensures the accuracy of order-taking and billing
Attends to telephone enquiries
Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.
Reviews and evaluates staff performance during probation and annual performance appraisal
Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible
Always extend a warm welcome for the guests upon their arrival and a fond farewell when they leave the restaurant
Performs any other duties as may be assigned from time to time by the Management
