- Attend to incoming hotline calls from customers
- Conduct phone interviews and manage respondents' queries
- Ensure highest level of customer experience
- Data entry and administrative work
- Status update report to supervisor
- Handle escalated cases and follow up with respective respondents until resolved
- Conduct data verification of completed cases to ensure accuracy and reliability of data
- Met daily and weekly KPI
- Contract Period: Yearly renewable contract
- Office: Clarke Quay and Novena
Job Requirements:
- Singaporean
- At least 3 year(s) of workin experience in customer service or call centre environment
- Excellent customer serviceskills
- Focus on quality and customer service
- Exceptional listening and analytical skills
- Excellent interpersonal skills
- Excellent problem solving and negotiation skills
- Able to work in fast paced environment
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