Job Description:
- Provide personalised service over different channels including but not limited to call/email/chat with customers regarding banking products, accounts and service enquiries in an effective and efficient manner
- Provide appropriate solutions and alternatives in a timely manners; follow up with customers to ensure resolution
- Gather customers’ feedback and provide timely feedback to Team Lead on issues and suggestions to improve user experience
- Achieve personal and team Key Performance Indicators
- Ensure confidentiality of the Bank’s customers and data
- Follow communication procedures, guidelines and policies
- Perform other related duties as required
Requirements:
- A Diploma/Bachelor’s Degree in any field
- Preferably with at least 1 year of customer service experience in a call centre/contact centre environment
- Experience in the Financial Services industry (such as Banking or Insurance) will be an advantage
- Excellent communication (verbal and written) and interpersonal skills
- Ability to multitask, prioritise and manage time effectively
- Comfortable to work rotating shift hours including weekends and Public Holidays
