Join our powerful and diverse team at Jellyfish, as an Account Director and contribute to our global network of talented individuals who are dedicated to inspiring clients, partners, and each other through exceptional client management.
In this role, you will have the opportunity to collaborate with a powerful team, leveraging your expertise to drive client success and foster strong relationships. We value proactive individuals who can effectively communicate the value of our services and identify innovative solutions to meet client needs.
If you are passionate about delivering exceptional client experiences, thrive in a collaborative and fast-paced environment, and have a proven track record in client management, we invite you to join us as an Account Director at Jellyfish. Together, we can make a significant impact on our clients' businesses while fostering professional growth and success within our team.
Key Responsibilities:
- Lead one or more client accounts, demonstrating exceptional client relationship management and achieving high NPS scores and client retention rates.
- Establish oneself as a trusted advisor to clients, expanding our network within client organizations and fostering strong partnerships.
- Effectively lead Quarterly Business Reviews, providing strategic insights and demonstrating value to clients.
- Lead renewal efforts, ensuring a seamless process and successful contract extensions.
- Work with the client and immediate project teams across various localization/production-related projects.
- Develop comprehensive briefs to address client business problems and guide the team in delivering the desired objectives.
- Provide oversight of the current client portfolio while driving growth activities through documented Account Growth Plans and collaboration with department/industry leads to pursue new opportunities.
- Manage commercial targets, ensure adequate resources for client projects, and collaborate with Hub leads to address any gaps or challenges.
- Possess fluency in all Fundamental Tools, identifying and addressing any gaps to ensure excellent client management standards are upheld.
- Successfully drive growth through new product activations, additional projects, market expansion, and increased media spending, leveraging collaboration with the Hub lead when necessary.
- Shift conversations towards outcomes rather than outputs, effectively articulating the value exchange to clients.
Strategic Project Initiatives:
- Support and advocate for the execution of Client Management best practices across client teams through the effective utilization of Advanced and Strategic Fundamental Tools.
- Maintain accurate account, contact, and opportunity data in Salesforce.
- Monitor client health indicators such as Net Profit Contribution (NPC) and Net Promoter Score (NPS), taking proactive actions to optimize them with the support of the Project Management team and relevant capabilities.
- Cultivate the development and growth of external partnerships (e.g., Google, Facebook, Salesforce, Amazon) by building strong relationships with stakeholders and jointly developing growth plans for clients.
- Foster the career development of team members by supporting up-skilling and coaching other Client Management team members and understanding individual development needs.
- Lead the team in delivering work that showcases client successes and serves as compelling case studies.
- Identify and address any gaps across multiple departments to ensure optimal team functioning and secure client renewals.
- Ensure accurate revenue and pipeline forecasts for assigned clients at all times.
As an Account Director at Jellyfish, you will play a vital role in driving exceptional client experiences, fostering growth, and delivering impactful results. If you thrive in a fast-paced environment, possess strong leadership skills, and are passionate about client success, we invite you to join our team.
