Our client, one of world’s largest financial services institutions is looking for:
Production Support
Responsibilities:
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Work with onsite and offshore teams across multiple technologies/applications
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
- Incident and Problem management
- Continuous improvement of the system, eq. job automation, performance tuning, issue sharing
- Good to have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work
- Provide root cause analysis techniques to determine cause and resolve complex system issues
Requirements:
- Read, understand and record issues for tracking or investigation purpose based on current system and new enhancements /features. Source : Helpdesk mailbox and chat query
- Raise tickets and follow up till closure of tickets with resolution in Bank internal system
- Participating in training of enhancement
- Proactive individual with pleasant personality
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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Production Support”)
Only shortlisted candidates will be notified.
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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982
