Reporting to the front office manager, this position plays a pivotal role managing the administration for the department.
Key responsibilities
- Managing the administrative matters for Front Office Department
- Ensure all the submission of reports, documents, and claim submissions are on time.
- Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
- Assist with responding to guest’s reviews on online platforms.
- Manage reservation for VIP or request from the Executive Office.
- Attend to guests’ inquiries and provide prompt responses and assistance.
- Work closely with other departments and co-workers as part of a team.
- Supporting other operational roles whenever required.
Ideal requirements
- Workforce Skills Qualifications (WSQ) certifications with regard to hospitality/customer service
- Experience in Guest Services, with a strong knowledge of LEE; Listening, Engagement, Empathize
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Excellent communication, guest service and time management skills
- Able to organize, plan ahead and manage workload
- Ability to work effectively in an innovative, fast-paced and multi-tasked environment
