Housekeeping Co-Ordinator manages Housekeeping day-to-day operations support. Handle department’s rooms assignment/control. Ensure a proper control and record of the master key movement. Ensure seamless and professional communication between/with Room Attendant, Supervisors, PA, Linen Sorter/Runner, Department’s Managers and other departments colleagues/managers.
Keeping an auditable tracking/filing system to ensure proper documentation for SOP, purchases & stocks, laundry services, attendance & leave control, and any other records for the department.
SPECIFIC DUTIES & RESPONSIBILITIES
- Responsible for the daily Rooms Assignment for Room Attendant Team.
- Maintain par stock of guest supplies (wet and dry), guest amenities, cleaning supplies, linens, uniforms inventory, operating equipment and supplies, etc
- Organize pest control for regular checks and ad-hoc basis
- Develop and implement proper filing/tracking system of the department’s documentation for easy record retrieval
- Monitor, document the outsourced Public Area and Room Attendant contract attendance and tally every month after invoice received
- Liaise for any linens and guest laundry with laundry plant/provider
- Monitor all cleaning program and update, to align with Hotel’s plan/schedule
- Take minutes for internal meetings, track work progress and follow up on jobs closure
- Communicate defects reported to departments concerned for rectification. Follow up for closure
- Coordinating the preventive maintenance schedule of rooms and public areas with Housekeeping colleagues and maintenance team
- Keeping the department’s environment clean, neat and safe at all times
- Conduct inventory of the master key daily and report any discrepancies to the Managers timely
- Ensure sufficient operating supplies for guestrooms and other areas
- Prepared any back up and end-of-day report of Housekeeping
- Be familiar with the Emergency Procedure, Evacuation Procedure and Standard Operating Procedures as established by the Hotel.
- Perform any other duties tasked by the Supervisors or Managers
JOB REQUIREMENTS
- Has a systematic, detailed and meticulous working attitude
- A team player towards the Housekeeping Department and support the operations
- Able to communicate well, positive and approachable
- Demonstrate good initiative and willing to learn
- A good understanding of the Housekeeping operations
- Demonstrate innovative ideas
