Main Tasks
- Provide timely and effective technical support for application-related incidents and service requests.
- Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
- Monitor application performance, identify bottlenecks, and implement performance enhancements.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements.
- Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
- Participate in application deployment and release management activities.
- Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
Requirements
- Only Singapore citizen need apply.
- Strong technical knowledge and minimum 2 years relevant Technical / Application Support experience on multi technology platforms.
- Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
- Proficient with SQL queries, preferably on Oracle or MySQL.
- Experience in troubleshooting on Solaris / Linux.
- Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus.
- Familiarity with software development life cycle (SDLC) and ITIL principles.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration abilities.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
Preferred Skillset
- Java
- T-SQL
- PL/SQL
- Stored Procedure
- Jira
- Excel
- Hosting Platform, include but not limited to, Tomcat, JBoss, IBM WebSphere/ WebLogic)
