Why this role is important to us
The team you will be joining is a part of State Street Global Advisors, one of the biggest asset managers in the world, that provides services to the world’s governments, institutions and financial advisors across the globe. With over four decades of experience and trillions of dollars in assets under management, we offer one of the broadest selections of services across asset classes, risk profiles, regions and styles. As pioneers in index, ETF, and ESG investing, we are always inventing new ways to invest.
Join us if making your mark in the asset management industry from day one is a challenge you are up for.
What you will be responsible for
As Client Relationship Manager, you will
- Be responsible for maintaining and enhancing existing client relationships with institutional asset owners such as central banks, public pensions, sovereign wealth funds, insurers and governmental entities in South East Asia. The role will work closely with the Head of Institutions for South East Asia and also requires close collaboration with the Client Relationship Management team responsible for Asia ex-Japan to ensure that excellent operational servicing is maintained and that SSGA is seen as a trusted advisor.
- Take ownership of client experience, focus on business retention and increase visibility with clients through coordinating client relationship management activities with sales and internal stakeholders to satisfy and exceed client needs.
- Coordinate with various departments for new business take on, onboarding and day-to-day servicing of clients.
- Partner with Sales to identify and explore sales and business opportunities through on-going proactive contact initiatives with prospects and existing clients.
- Provide sales support to the Institutional team to help drive our sales strategy across our full product suite, including index, actively managed and multi-asset class strategies. This involves working closely with Sales to facilitate the preparation of RFI, RFP and Due Diligence Questionnaire.
- Build positive relationships across the broader sales, relationship management, product marketing, investments, legal, and other internal teams critical to the end-to-end client lifecycle. You will also engage with colleagues across State Street divisions to best position SSGA and broader firm solutions to our clients and prospects.
What we value
These skills will help you succeed in this role
- You have the ability to build mutually valuable relationships with clients and prospects that meet their needs while also aligning with SSGA’s long-term revenue and profitability goals
- Existing industry profile and relationships is preferred and can help accelerate the success of business initiatives
- Strong technical ability, investment acumen and the ability to understand and appreciate the details
- Ability to prioritize and execute on multiple simultaneous priorities and initiatives
- Ability to thrive in a highly regulated environment that demands full compliance with policies and procedures
- You possess excellent problem solving and influencing skills
- Excellent verbal and written communication skills
Education & Preferred Qualifications
- University graduate in business, finance, economics or a related discipline
- 5 to 10 year experience with financial firms, regulators or investment consulting firms
- Existing relationships with South East Asia institutional clients is a plus
Key Attributes Required
- Fluent in English
- Self-starter, fast learner, excellent interpersonal skill with eyes for details
- Excellent presentation and communication skills
- Customer focused and ownership minded
- Proficiency in navigating complex client relationships, including the support of client events and ensuring a thorough understanding of client expectations
- Flexible and positive attitude to work
- Strong teamwork with high enthusiasm and integrity
- Able to work under pressure and meet tight delivery deadlines
- Ability to collaborate and to create synergy, positive attitude towards learning and be a strong team player
- Ability to think strategically to form and cultivate positive relationships with prospects, clients and internal partners
- Clear understanding of, and the ability to effectively reinforce, accountability and ownership with internal stakeholders
- Possess strong emotional quotient to anticipate client needs and have strong presentation skills in order to source cross-sell opportunities and actively lead client retention efforts
- Strong computer skills: Microsoft PowerPoint, Excel and Word
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
