The Care Manager supports and collaborates with patient’s care team, community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum; to support patients and their family members in navigating their healthcare journey in good hands.
Job Responsibilities*
You will be responsible for the following:
- Attending to medical queries received via a 24/7 integrated telephone hotline that forms a network for triaging patients, and provides an avenue to caregivers and community partners to connect with the Hospital for information relating to the health and well-being of patients and clients.
- Ensures that the medical query is escalated to the appropriate medical provider and follows up with proper case closure
- Performs triaging for transitional care referrals and right sites care to other external providers when necessary
- Triage and assess patient's medical-nursing, psycho-social, functional status and daily activity needs; as well as their existing support system availability upon enrolment into programme.
- Provide guidance and assistance to Care Manager Associates in escalation of complex medical calls or referrals triaging when needed.
- Implement appropriate care coordination and transitional case management; and evaluate the outcomes accordingly.
- Work in partnership with patients and families/caregivers on the various ranges of services and available options in the patient’s community. Coordinate and follow up referrals outcome accordingly and in a timely manner.
- Adopt a multi-disciplinary approach with focus on coordination support. Make connections with transitional partners to facilitate support and assistance for individual to address social and health issue
- Conduct follow-up via phone calls and/ or home visits to ensure smooth coping of patients and caregivers.
- Promote and guide positive changes in patient’s lifestyle in the community.
- Monitor patient’s general medical condition during home visit and report to patient’s Principal Physician or primary care provider and/or community partner where necessary.
- Educate and promote advanced care planning, assist patients and their families/caregivers in planning for and improving end of life care, ensuring that choices are reflected in personalized care plans.
- Document assessments, plans, and outcomes promptly and accurately in the relevant system.
- Participate in projects and/or community events organized by the hospital.
- Any other duties as assigned by Reporting Officer.
Requirements*
- Degree or equivalent professional qualifications in Nursing, Social Work or Allied Health profession.
- 3 – 5 years of experience in healthcare settings is preferred.
- Knowledge in geriatric and community care will be an advantage.
- Ability to perform 24/7 shift work is required for this role.
- Strong team-player, with natural ability to interact with healthcare staff and community partners of all levels.
- Organised, analytical, able to fit different pieces of the puzzle together.
- Ability to use local languages and dialects will be an advantage, especially coupled with experience interacting with and managing patients and caregivers Independent worker, with strong initiative.
- Comfortable with ambiguity, unchartered territory, enjoy challenges and problem solving. Enjoys continuous improvements and embrace changes to actualize new initiatives.
- Equipped with basic computer skills in MS Words, Excel and PowerPoint.
EnviroDynamics Solutions Pte Ltd
Anna Toh
Reg. No: R23118739
EA License No.: 12C6285
Email CV to : [email protected]
