JOB PURPOSE
Responsible to oversee and optimize the insurance department operations across multiple locations. This entails the responsible for ensuring operational efficiency, maintaining quality standards, and driving the growth of our operations within the region.
JOB RESPONSIBILITIES
· Develop and execute a strategic vision for the insurance operations department in alignment with the company's overall objectives.
· Provide leadership and guidance to the operations team, fostering a culture of innovation and continuous improvement.
· Oversee day-to-day operations, ensuring all processes are executed smoothly and efficiently.
· Implement best practices and innovative solutions to enhance operational efficiency and effectiveness.
· Set performance expectations, conduct regular performance reviews, and provide coaching to develop the team's capabilities.
· Collaborate with other departments to streamline cross-functional processes and enhance overall organizational efficiency.
· Collaborate with external partners, such as insurance partner, to enhance business relationships and drive mutual success.
· Establish and maintain quality control measures to ensure the accuracy and reliability of insurance or operation processes.
· Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
· Implement continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
· Monitor and analyze key performance indicators (KPIs), implement corrective actions, and drive continuous improvement initiatives to enhance operational performance.
· Ensure compliance with industry regulations, company policies, and quality standards across all operational activities within the region.
· Identify potential risks and develop mitigation strategies to minimize operational disruptions and ensure business continuity.
REQUIREMENTS
· Candidate must possess at least Diploma, Advanced Diploma or Bachelor’s Degree in related field, preferably in business, economic, marketing, finance and accounting, or communication.
· More than five years of operations management experience in a FI or large corporate firm environment.
· Strong leadership and people management skills, with the ability to motivate and inspire teams towards achieving common goals.
· Excellent analytical and problem-solving abilities, with a focus on driving process improvements and operational excellence.
· Exceptional communication and interpersonal skills, with the ability to collaborate effectively across various levels of the organization.
· Sound knowledge of industry regulations, compliance standards, and best practices in operations management.
· Strong understanding of the financial services/insurance industry, competitors and target market.
· Strong analytical skills with proven ability to translate data into meaningful information and actions.
