Responsibilities
• Contribute to the daily maintenance and administration of platform services, ensuring high availability and performance.
• Monitor and manage backup services across multiple platforms and locations to guarantee data integrity and availability.
• Support and troubleshoot identity and endpoint protection systems to enhance the overall security posture.
• Collaborate with the team to implement and maintain security hardening benchmarks for identity and endpoint protection.
• Provide support and troubleshooting for Linux/Unix and Windows Server environments, focusing on systems integral to identity and endpoint protection.
• Create and maintain Windows Server images tailored for optimal performance and security.
• Document administration processes and procedures specific to platform and backup services, identity, and endpoint protection.
• Install, set up, configure, and maintain systems and services related to platform operations and security.
• Monitor hardware, server, and appliance performance related to platform and backup services, identifying, and addressing issues proactively.
• Ensure the success of backup jobs for identity and endpoint protection systems, implementing improvements as needed.
• Proactively monitor system performance in the context of identity and endpoint protection, engaging in capacity planning.
• Troubleshoot hardware and software issues related to platform and backup services, identity, and endpoint protection.
• Respond to alerts promptly, taking appropriate actions to maintain the integrity of platform and security services.
• Generate reports on system performance, incidents, and security metrics for analysis and review.
• Attend to and resolve incidents within defined Service Level Agreements, ensuring operational excellence.
Requirements
• Diploma / Degree in Computer Engineering or related
• Preferably one (1) years of IT system administration experience
• Relevant certifications in system administration, platform operations or security would be advantageous.
· Display enthusiasm for learning about emerging technologies, especially those relevant to platform and security operations.
· Be flexible to work in shifts to support operational needs, ensuring 24/7 coverage for critical systems.
Licence No: 12C6060
