Client is a MNC payments company. Looking for candidates to provide customer service to Portuguese/ French customers.
Job Description:
- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.
- Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.
- Evaluate the nature of each call and determine the appropriate action to complete the request.
- Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.
- Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
- Provide status update on Emergency Card and Cash requests when customer calls to follow up.
- Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.
- One Stop Fulfillment of Emergency service with customer and their banks.
- Document cases to show action taken.
- Location: Paya Lebar
- Working hours: 3pm-12am, transportation cost fully claimable
- 5 Days work week, required to work on weekends and PHs (off-days will be provided on weekdays
Requirements:
- Candidate needs to be proficient in either Portuguese or French
- Candidates should be open to support and liaise with customers or clients on weekends and required shift timings (3pm to 12am)
We apologize that only shortlisted candidates will be contacted. Thank you.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23115759 (CHUA YOU YI, OLIVIA)
