PRODUCT AREA
At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
JOB DESCRIPTION
As a Policy Specialist, you will help drive the success of your team, take initiative to create policies, improve processes, conduct research, and coordinate communications across the team. The Legal Content Policy and Standards team aims to inspire user trust by balancing freedom of expression, access to information, brand impact, and user experience -- to transform Google’s principles into fair guidelines for using our products.
In this role, you’ll be a thought leader on regional content moderation issues, and create policies that balance compliance with local law, user expression, and public interest. You’ll manage removal requests from government stakeholders and users while building expertise in the areas of online abuse, fraud, etc. You’ll oversee content operations to ensure compliance and quality. You’ll collaborate with stakeholders including public policy, product policy, legal, and enforcement teams, who all work together on content issues affecting Google and its users. Working with these cross-functional stakeholders, you’ll develop policies for new content moderation legislation (e.g. copyright issues, defamation, data protection, and government requests).
Qualifications
JOB RESPONSIBILITIES
- Be a thought leader for legal removals issues by identifying and analyzing content moderation trends and key policy issues affecting the Internet in the APAC/Korea region. Lead discussions with cross-functional stakeholders on emerging regulations and its implications on legal removals landscape at Google.
- Manage content operations and drive escalations of sensitive government requests, by liaising with Product, Public Policy, Communications, and Legal teams. Balance various legal considerations in order to effectively resolve issues.
- Develop and launch scalable policies and guidelines for handling large volumes of requests, based on different regional trends and legal issues (i.e., data protection, copyright, defamation, etc.).
- Review or be exposed to sensitive content.
- Participate in the oncall rotation schedule to manage high priority escalations that may occur outside of standard non work hours including weekends/holidays.
MINIMUM QUALIFICATIONS
- Bachelor's degree or equivalent practical experience in policy or legal operations.
- 4 years of experience in policy, legal operations, regulatory environment, or content moderation in similar industries (e.g., technology, intellectual property).
- Ability to conduct necessary business communications in Korean fluently in order to review content and manage escalations with content in this language.
PREFERRED QUALIFICATIONS
- Experience in technology industry business areas (e.g., such as operations, data analysis, and internet/online media).
- Knowledge of the socio-political landscape and current events in Korea.
- Knowledge of the technology sector, its trends, and key policy issues affecting the internet (e.g., intellectual property, free expression, online safety).
- Enthusiastic problem solver with experience executing high-level analysis to drive strategic development.
- Excellent project management and communication skills, especially with cross-functional partners.
- Ability to work non-standard, on-call rotation work hours, including weekends.
